Shipping & Returns/Exchange
SHIPPING POLICY
LOCAL SHIPPING:
Flat rate $6 per order.
Estimated 3-5 working day(s)
Delivery is not available for restricted areas e.g., Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island, Lazarus Island and overseas deliveries.
INTERNATIONAL SHIPPING:
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​Malaysia: Flat rate $20 per order.
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Rest of the world: Flat rate S$35.00 per order
Shipping fee will be based on the weight of the parcel.
Delivery time is estimated to be 7 - 20 working day(s) depending on the destination country.
We will not be liable for the incorrect or incomplete address provided. Redelivery fees may apply.
**Due to Covid-19, shipments may also take longer.
RETURN & EXCHANGE POLICY
We do not accept any returns as all merchandise will be thoroughly inspected before being shipped out.
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Exchanges may be done within 3 days from order delivery for other sizes of the same item, subject to the availability of sizes.
All merchandise must be in new/original condition with all tags and original packing to qualify for an exchange.
All sale items are not eligible for exchange. Please note that the shipping fees (for exchange) and other miscellaneous fees are the responsibility of customer. Returns packages are the customer's responsibility until they are received by us.
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To exchange, please write in with the email subject (Exchange Request: Order Number XXX) at zebastyles5@gmail.com with your order number, reason for the request and a photo of the original product
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ZEBA'JOUER's management reserves the rights to make the final decision on all return and exchange requests.
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We hope you buy in your comfort and put your trust in us. Thanks for your understanding and happy shopping with ZEBA'JOUER.